This Refund Policy (“Policy”) applies to purchases made through the Sonismarts Digital Agency website located at sonismarts.com (the “Website”). By making a purchase on the Website, you agree to be bound by this Policy.
1. Eligibility for Refund
1.1. To be eligible for a refund, you must request a refund within [number of days] days of your purchase date.
1.2. Refunds will only be issued for the following reasons:
Product or service not delivered as described.
Major defects or errors in the product or service.
Unauthorized charges.
2. How to Request a Refund
2.1. To request a refund, please contact us at refund@sonismarts.com with your order details and reason for the refund request.
2.2. We reserve the right to approve or deny refund requests based on our assessment of the situation.
3. Refund Process
3.1. Once your refund request is received and approved, we will process the refund within 7 days.
3.2. Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
4.1. The following items are non-refundable:
Services that have been completed or delivered as described.
Products that have been used or damaged by the customer.
5. Cancellation Policy
5.1. Orders that have been processed or fulfilled cannot be canceled.
6. Contact Us
6.1. If you have any questions about this Policy, please contact us at support@sonismarts.com.